Your information is stored on our encrypted servers inside encrypted databases. Only strong-encryption APIs may access the data via our mobile application. Privacy is our top most priority and we ensure this with world class security.

We accept all major credit & Debit cards (from all major banks) such as: VISA, MasterCard, payumoney.You may also pay using Net Banking & Mobile Wallets

Visit our contact page and contact our customer support team. They will be more than happy to assist you.

Absolutely! Your card details will not be stored anywhere. Your card information goes to a super secured and approved payment gateway for processing.

YES,we have a subscription palan

We strongly recommend using WIFI. This can greatly improve the speed of your connection and quality of your experience. You can enable WIFI on most phones by going to SETTINGS and then selecting WIFI.

Sorry to hear you're having trouble with our app. Below are three useful techniques which often help in situations like this:

Restart your App - Fully close the app and relaunch it on your Phone.

Restart your phone - just like a computer, restarting your phone can often do the trick when you are running into app issues.

Reinstall the app - sometimes your phone can experience a hiccup during the install and cause the app to not run properly. Reinstalling should rule this out as an issue.

If after trying the above tips, you are still unable to run the app, please contact our customer support team and they will assist you further.

We currently support Android and iOS enabled devices. This includes tablets, as well as smartphones.

If you need to reset your password, you may do so by using password reset option.

Once you have logged into the app, please click on the “profile” icon, which is at the bottom of the screen. From this screen, you can edit your Account and Payment information.

The second medical opinion is delivered as an easy-to-understand report, either directly to you, upon request to your doctor. In some cases, the second medical opinion arrived at by our medical specialists are the same as those initially provided by the member’s physician. However, they may also provide contrasting opinions, suggest further testing, or recommend visiting a different specialist.

Most scans and images are stored as specific file types, with extensions such as .jpg or .mpg immediately following the file name. nizcares Online’s portal platform supports any of these file types. Most radiology and X-ray providers will give you a copy of your file on DVD, at no cost. Once you have the files you can upload them easily to your Digital Health Platform.

Please keep in mind that certain file types may require a specific program to be properly viewed. For instance, you can’t open a Microsoft Word document without a word processing program on your computer. We recommend that you acquire a copy of any such program on your computer so that you can view your scans and other digital files at any time. These programs will usually be provided for you on the DVD with your X-rays, MRIs, lab reports, etc.

Nizcares Online differs fundamentally from other Digital Health Platform companies in that it offers a lot more than basic Digital Health Platform storage. Beyond our user-friendly and sophisticated Digital Health Platform, our members have access to a worldwide network of medical experts operating in a vast range of specialties. Our specialists are available to render E-Consultations and Second Medical Opinion consults tailored to each patient’s medical records, within 48 hours.

Nizcares Online also provides an unmatched level of client support. We aim to keep users as informed as possible of health care trends through our online portal and constantly strive to exceed expectations. By putting patients first, we have been able to develop an application that is exceptionally user-friendly, handing over control to real people and not just programmers. Should employers or any employees ever experience any issues using our portal, our support team is just a quick phone call away.

Yes. If there is a topic or issue that you wish to submit, please email us at info@nizcare.com. We review all feedback, but we may not be able to individually respond to all submissions.

Yes! To receive more than one newsletter you need to add your new pregnancy, baby or child to the "My family details" page of your profile.

Video visits let you receive the same quality of care from your care team without traveling to the clinic and sitting in the waiting room.

Video visits are ideal for:

• Following up on a condition or health issue
• Health and wellness coaching
• Discussing a new health issue

Video Visits will be billed to your insurance the same as an in-person medical visit. While many insurers recognize the value of telemedicine and cover video visits similarly to an office visit, you are encouraged to confirm coverage and your out of pocket costs with your health plan. The patient or his or her guardian, must accept full financial responsibility in accordance with the regular rates and terms of nizcare Health Care. This includes financial responsibility for all deductibles, coinsurance, and co-payments that may be required.

Five minutes before your scheduled appointment time, you will see a Begin Visit or a Start Video Visit button Simply tap or click on the button to join your video visit. Once your care team member joins, your video visit will begin.

A summary of your visit can be found in the Past Appointments section of nizcare . Go to Appointments, click Past, and then click on the specific visit to view more details about the visit.

You can cancel your visit by logging in to nizcare and clicking on Cancel in your upcoming appointment details.

If you would like to receive a paper statement in the mail, you can request it from the appropriate billing office.

In the event a customer is owed a refund due to an overpayment, once verified by customer service, that refund will be tendered to the customer by crediting the original credit card or by mailing a check. All requests are handled in a timely manner as our goal is complete customer satisfaction. For any questions concerning a refund due or about our policy, please contact one of our customer service representatives.

The most common insurance denials received on claims are:

• Your insurance carrier needs additional information from you
• You were not covered by your insurance plan on the date of service
• No authorization/referral is on file for services
• The service you received was not covered under your plan
• The insurance information recorded at the time of service was inaccurate, incomplete or outdated

If you're having personal financial difficulty, and you cannot pay your bill, please call a customer service representative with the appropriate billing office.

If you have questions about your test results, please contact the physician who ordered the test by sending a nizcare message or calling your clinic.

Nizcare believes that the best model to help patients find the right doctors, clinics & hospitals is if the platform is completely unbiased. Nizcare prides itself on being an independent player and earns revenue from the products we make for doctors.

..

you can easily reschedule appointments if needed. This make life easier instead of having to call and get a hold of someone at your practice. To reschedule an appointment, follow the steps below.

1. Log into the account

2. View the "Appointments" section on the right hand side and click the appointment you would like to reschedule